Contact
Talk to a human. Quietly.
Whatever you need — order help, product questions, returns, press, partnerships — we'll get back to you within one working day, in plain language and zero judgement.
General & order help
Best for: where's my order, did this charge go through, can I change my address, which toy should I pick.
Returns & refunds
Read our Returns page first — it explains the EU 14-day right of withdrawal and which items qualify.
Press & partnerships
How to reach us faster
- Include your order number if it's about an order.
- Photos help massively for damaged-on-arrival cases.
- We reply within 1 working day, Monday to Friday.
What we won't do
We don't sell or share your data, we don't add you to marketing lists you didn't opt into, and we don't out you on any statement, label, or packaging.